Back
  • Home
  • How to order ?

HOW TO ORDER ?

To order an item on our merchant website, select your product by browsing our various departments: INFUSIONS, BIO INFUSIONS, TEA, BIO TEA, COFFEE, COFFRETS & GIFTS. Click on the desired product. You will then arrive on the dedicated product sheet.

To place an order, you must:

 

  • Step 1: Select the products you wish to order by going to the dedicated product sheet, specifying the quantity for each and then clicking on the green «ADD TO CART»  

At this point, a dialog window opens, you can:

- Or click on the dark gray tab « Continue shopping » to continue your purchases,

- Or click on the green tab «View my cart» then you will access your "Basket" Step 2.

  • Step 2 : By accessing your « Cart », you will visualize the selected items, the unit amount of each product and the total of your basket. In addition, a message will indicate either the amount remaining to order to benefit from the shipping costs offered, or that your cart will benefit from the shipping costs offered.

 

In your basket, you will have the possibility:

      • Or to finalize the order by clicking on the dark gray tab «COMMANDER» to arrive on the page « Order » Step 3,
      • Or order other products by clicking on the navy blue tab«Continue shopping»,
      • Either empty your basket by clicking on the light gray tab «Empty my basket »,
      • Or to update my cart if you have changed the quantities of the selected products in your shopping cart by clicking on the navy blue tab « AUpdate my cart ».

If you are in possession of a discount code or a gift certificate, you can also enter it in the window reserved for this purpose and validate by clicking on the navy blue tab « Apply » .

 

The gift certificate can not be combinet with a loyalty discount.

 
 Step 3: By accessing the « Order » page after cliking on Step 2 on the «COMMANDER», dark gray tab, an Identification sub-step is to be passed if you are not already connected to the site www.diffussence.fr, and 5 sub-steps "Commander"await you to validate your order.

Sub-step Identification : Proceed with your identification

- Or by registering and completing all the elements requested in case of first order by clicking on the dark gray tab «Register»,

- Or, if you are already a customer, by entering your email address and password by clicking on the dark gray  «Connection» ;

Sub-steps « Order »

Sub-step 1 : Billing address

Choose the billing address from the drop-down menu by choosing:  

1/ an address in your address book and validate it by clicking, then tick the choice:

 - « Deliver to this address » and validate by clicking on the dark gray«Continue»,

 you then proceed directly to Sub-step 3: Method of delivery to choose delivery modalities,

 - or « Deliver to another address » and validate by clicking on the dark gray «Continue», you then arrive at Sub-step 2 : Delivery address to choose the delivery address.

 2/ a « New address » and validate this choice by clicking on it. You can now enter your new billing address.


You can save it in your billing address book by selecting « Save to Address Book ».

 Then tick:

- « Deliver to this address » and validate by clicking on the dark gray «Continue», you then proceed directly to Sub-step 3 : Method of delivery to choose delivery modalities, 

- or « Deliver to another address » and validate by clicking on the dark gray «Continue», you then arrive at Sub-step 2: Delivery address. Choose the delivery address from the drop-down menu by choosing:

Sub-step 2 : Delivery address

Choose the delivery address from the drop-down menu by choosing:

2/ a « New address » of invoicing, and validate this choice by clicking on it. You can now enter your new shipping address.

 You can save it in your address book by checking « Save to the address book » and validate this new address by clicking on the dark gray "Continue" «Continue»,

 Note : Sub-step 2 always gives you the option to use the billing address by selecting « Use billing address » ;

Sub-step 3 : Method of delivery

Choose your delivery method:

 - By post, Colissimo delivery without signature or signature, to the address you have indicated then validate by clicking on the dark gray «Continue»,

- In a relay point with MONDIAL RELAY that you have chosen by entering the postal code of the place of delivery selected and validate by clicking on the dark gray «Continue»,

Sub-step 4 : Method of payment

Choose the payment method: 

                  - By credit card,

- By Paypal,

- Wire tranfer.

Then validate by clicking on the dark gray tab«Continue» ;

Sub-step 5 : Order summary

Verify the detail of your order which appears with the summary of the products, the calculation of the total price of the order and the transport costs, as well as the delivery modalities.

At this stage and up to this stage, you can modify all the data previously saved by clicking « modify your basket ».

 After checking these data, and accepting, after reading, the present general conditions of sale, you can validate your order by clicking on the dark gray tab«PASS THE ORDER».

We remind you that the placing of the order obliges to its payment.

 Step 4 : Proceed to the online payment by recording the information necessary for this purpose. This registration implies acceptance of these terms and conditions and constitutes
proof of the date of purchase.

You will receive, by email, a confirmation of payment detailing the payment that will be sent by our banking partner.


Once your order is registered, you will receive an email confirming your order.This e-mail will summarize your identity, the details of the products purchased, the price to pay and the method of payment chosen, fees and delivery address.

A PDF file containing the general conditions of sale will be attached to this e-mail.


The invoice can also be downloaded in pdf format, and a history of your last orders is available in the "my account" tab in the bar.

To access a copy of the transaction, you can also send your request to contact@diffussence.com.

Our order recording systems demonstrate the date and content of the order. Your order is thus confirmed subject to subsequent verification by our services of the conformity of the order with the offer present at the time of the order and the absence of previous order unpaid.

You will also receive an e-mail when shipping your order.

The customer is responsible for verifying that the information he provides at the time of his identification, order and at any time is accurate and complete and that he will be able to receive confirmation of the order, delivery of the products and, , To be reachable. In case of modification of the information provided during the order, you must imperatively and immediately inform the Company.

The liability of the Company can not be assumed if the information provided by the customer is false or incomplete.

In such a case, or in case of non-payment, or any other irregularities on the account of the customer, the company reserves the right to cancel the order.