Back
  • Home
  • Money back guarantee

SATISFIED OR REFUNDABLE WARRANTY

Your product does not meet your expectations or you have changed your mind, do not worry!

We promise to exchange it or if you wish to repay it to you as soon as possible!

For any remote purchase, you have a legal right of withdrawal that you can exercise within 14 days of the reception by your care of the whole of your order. To exercise this right, you must inform us of your unambiguous withdrawal decision by:

  • Or a letter sent by post,
  • Or an email addressed to our mailbox contact@diffussence.com,
  • Or on our website www.diffussence.fr in the "Contact us" section.

You can download and use the form of retraction available at your disposal by clicking here but it is not obligatory.

We will send you, as soon as possible after receipt of your withdrawal decision, an acknowledgment of your retraction on a durable medium (mail or e-mail).

You can also consult the general conditions of sale by clicking here. 

  

RETURN

If you exercise your right of withdrawal, you must return to us, by the Post office only, as soon as possible, maximum within 14 days of the communication of your decision to withdraw, the product (s) And without trace of use to:

Diffussence

Customer service

416, rue Jean-Baptiste Lamarck

43700 Saint-Germain-Laprade

Your return in 5 steps:

1/ Print the return form in: click here,

2/ Fill out the return form indicating whether you would like an exchange or refund,

3/ Deposit your item (s), packed and stuck in a suitable cardboard package and slip the return form before closing,

4/ Please note, on your package, the return address of our Customer Service mentioned above,

5/ Deposit your parcel at a post office near you.

 

The costs of returning the article (s) remain at your expense except in the event of an error on the part of Diffussence in the content of the order or a defective product.

Products returned incomplete, damaged or soiled by the customer are not exchanged or refunded.

We inform you that you will lose loyalty points and other benefits that may have been granted to you in return for the purchased item (s) being reversed.

 

 

 

EXCHANGE OR REPAYMENT 

The exchange or refund will be effected by Diffussence, without undue delay, after receipt of the item (s) returned intact, in their original packaging and without trace of use and / or That you have provided a copy of the return form along with a copy of the proof of shipment of the item (s) concerned (Colissimo receipt for proof of deposit, for example).

If you opt for the refund, Diffussence will proceed to the refund using the same means of payment you used for the initial transaction (CB, PayPal, Bank Transfer, Gift Certificate) unless you explicitly agree with Diffusence of a means of payment. Reimbursement. Any article initially paid with a gift certificate and subject to a revocation decision will be refunded only by the issuance of another gift certificate.

In the event of a withdrawal from us, we will refund all payments received from you, including any delivery charges paid (standard delivery rate with Colissimo with or without signature and Mondial relay) if the package is returned in its entirety.

If the parcel is not returned in its entirety (ie if you keep one or more of the items ordered), we will refund the price of the returned item (s) Delivery will be refunded.

If the item is returned due to our responsibility due to an error on our part in the content of the order or its defect, we will refund the item and any delivery charges paid even if the package is not Returned in its entirety.

In all cases, the expenses of return of article (s) remain at your expense except in the event of an error on the part of Diffusion in the content of the order or of a defective product.