Back

MY FREE SHIPPING *

Pictogramme ma livraison 

* From 45 € T.T.C. of purchases excluding shipping costs

 

TERMS OF DELIVERY IN FRANCE METROPOLITAN

We promise to process your order within 2 working days. We will inform you by e-mail of the shipment of your products, subject to validation of the payment.

 

DELIVERY MODES DELIVERY DELAY from the day of shipment *
         mondial relay  Mondial Relay® Relay Point Delivery 3 to 6 working days **
Colissimo.fr , La Poste la confiance donne de l'avance  Delivery Colissimo home without signature 2 to 3 working days ***
Colissimo.fr , La Poste la confiance donne de l'avance  Delivery Colissimo home with signature 2 to 3 working days ***

* DIFFUSSENCE can not guarantee these delivery times which are dependent on its partners:

- MONDIAL RELAY for a relay point delivery,

- Groupe La Poste for delivery to your home.

 

  Relay Point Delivery  mondial relay

Your package will be made available at the drop-off point closest to you, chosen at the time of your order. 

You will be notified of the arrival of your parcel by email and / or SMS, according to the information that you will have recorded during your order.

You will need to provide identification for the withdrawal of your package.

It will be delivered to you against a digital signature on the Point Relais® electronic terminal or on a delivery note. In the case of a signature on an electronic terminal, this one, as well as the reproduction, show the delivery of the parcel and the parties recognize to this signature a legal value identical to that of a traditional signature on paper.

Your package will remain available for 14 calendar days in the drop-off point. After this time, MONDIAL RELAY will return your package.

** The delivery time in Relay® Relay Point is 3 to 6 working days from its date of dispatch for the France Metropolitan area.

 

- Home delivery without signature  Colissimo.fr , La Poste la confiance donne de l'avance

Your parcel will be deposited in your mailbox by the postman if the dimensions of your parcel and your mailbox allow it. 

The day before the delivery, you will receive an e-mail notification informing you of the delivery of your Colissimo.

The postman can also deliver the parcel to a custodian if your building disposes of it and notify you with a notice of transit. If not, the postman must ring at home to try to deliver you, including if you live in a building.
If no one answers, the postman is allowed by the sender to look for a neighbor who might agree to take your parcel and then deliver it to you, which will prevent you from going to pick it up at a post office. In this case, he lodges a notice of transit with the number of your parcel and the name and address of the neighbor to whom he has delivered your parcel.

If none of these solutions can be used to deliver your package, the postman must leave a notice in your mailbox for re-delivery.

The notice of passage which will be deposited in your mailbox will allow you to choose:

- a new delivery date to your home (within 6 days),

- or to withdraw your parcel at your post office, the next day from 15:00.

You must express your choice before midnight by clicking here.

Otherwise, the withdrawal of your Colissimo package will be done at your post office. 

You have 15 calendar days from the following day 15:00 from the day of filing the notice of transit to come and collect your parcel in your post office. After this period, La Poste will return your package. 

To take advantage of even absent home delivery, make sure you have a standardized mailbox in good working order and easily accessible to the mailman.

Nb: In the absence of hand-delivery, the consignee may not have the opportunity to observe a potential damage and, in the absence of any damage recorded by La Poste, he will not be entitled to any compensation.

 ***The indicative delivery time to your home in Colissimo is 2 to 3 working days from its date of shipment (Metropolitan France, Corsica included).

 

- Home delivery with signature  Colissimo.fr , La Poste la confiance donne de l'avance

Your package will be delivered to your home by the factor in hand.

The day before the delivery, you will receive an e-mail notification informing you of the delivery of your Colissimo.

It must ring at home to try to deliver you, including if you live in a building. The postman is then authorized to deliver the parcel to anyone presenting to him at your residence. Unlike the registered letter, a package with signature does not require verification of the identity of the recipient. The signature affixed to the name, as well as its reproduction, show the delivery of the items. The parties recognize a legal value identical to the traditional signature on paper and the digitized signature.

If no one answers, the postman must leave a notice in your mailbox for a re-delivery. 

The notice of passage which will be deposited in your mailbox will allow you to choose:

- a new delivery date to your home (within 6 days),

- or to withdraw your parcel at your post office, the next day from 15:00. 

You must express your choice before midnight by clicking here.

Otherwise, the withdrawal of your Colissimo package will be done at your post office. 

If your parcel is delivered to the post office, you have 15 calendar days from the day following the filing of the transit notice to pick up your parcel at your post office. After this period, La Poste will return your package.

Nb: In the absence of hand-delivery, the consignee may not have the opportunity to observe a potential damage and, in the absence of any damage recorded by La Poste, he will not be entitled to any compensation.

 ***The indicative delivery time to your home in Colissimo is 2 to 3 working days from its date of shipment (Metropolitan France, Corsica included).

 

 


MY DELIVERY TARIFFS

mondial relay   EN POINT RELAY MONDIAL RELAY

The amount of your delivery varies according to the total amount of your basket except shipping costs. The amount of the shipping costs will be displayed according to the selected carrier and will be integrated in the total amount of your order. 

This T.T.C. price of your delivery, specified below, includes shipping costs but also the cost of packing and order processing. 

Take advantage of the free delivery in France as soon as the amount of your basket, excluding postage, reaches 45 euros T.T.C. You will be delivered in a MONDIAL RELAY depository nearest to you. 

For Corsica, a MONDIAL RELAY supplement of 1 € H.T. will be applied.

AMOUNT T.T.C. OF YOUR BASKET (Excluding postage) TAX RATE OF YOUR DELIVERY
Up to 5 € 6,90 €
From   5,01 € to 10 € 6,00 €
From 10,01 € to 15 € 4,80 €
From 15,01 € to 20 € 3,50 €
From 20,01 € to 25 € 2,00 €
From 25,01 € to 30 € 1,00 €
From 30,01 € to 35 € 0,70 €
From 35,01 € to 40 € 0,50 €
From 40,01 € to 45 € 0,25 €
More than 45 € free delivery

  

 Colissimo.fr , La Poste la confiance donne de l'avance  MY HOME, WITHOUT SIGNATURE 

The amount of your delivery varies according to the total amount of your basket except shipping costs. The amount of the shipping costs will be displayed according to the selected carrier and will be integrated in the total amount of your order. 

This T.T.C. price of your delivery, specified below, includes shipping costs but also the cost of packing and order processing. 

Take advantage of free delivery in Metropolitan France, Corsica included, as soon as the amount of your basket, excluding postage, reaches 45 euros T.T.C. 

AMOUNT T.T.C. OF YOUR BASKET (Excluding postage) TAX RATE OF YOUR DELIVERY
Up to 5 € 8,40 €
From   5,01 € to 10 € 7,50 €
From 10,01 € to 15 € 6,30 €
From 15,01 € to 20 € 5,00 €
From 20,01 € to 25 € 3,50 €
From 25,01 € to 30 € 2,50 €
From 30,01 € to 35 € 1,50 €
From 35,01 € to 40 € 1,00 €
From 40,01 € to 45 € 0,50 €
More than 45 €

free delivery

 

 

 Colissimo.fr , La Poste la confiance donne de l'avance  AT MY HOME, WITH SIGNATURE 

The amount of your delivery varies according to the total amount of your basket except shipping costs. The amount of the shipping costs will be displayed according to the selected carrier and will be integrated in the total amount of your order. 

This T.T.C. price of your delivery, specified below, includes shipping costs but also the cost of packing and order processing. 

Benefit from free delivery in Metropolitan France, Corsica included, as soon as the amount of your basket, excluding delivery costs, reaches 45 euros T.T.C.

AMOUNT T.T.C. OF YOUR BASKET (Excluding postage) TAX RATE OF YOUR DELIVERY
Up to 5 € 9,10 €
From   5,01 € to 10 € 8,20 €
From 10,01 € to 15 € 7,00 €
From 15,01 € to 20 € 5,80 €
From 20,01 € to 25 € 4,20 €
From 25,01 € to 30 € 3,20 €
From 30,01 € to 35 € 2,20 €
From 35,01 € to 40 € 1,20 €
From 40,01 € to 45 € 0,70 €
More than 45 € free delivery

   


FOLLOWING MY PARCELS

mondial relay   WITH MONDIAL RELAY

You will be informed by SMS or by email of the arrival of your package in your relay point. It remains available for 14 calendar days in your relay point. After this time, MONDIAL RELAY will return your package.

You can follow the dispatch of your package by MONDIAL RELAY at any time by entering its number by clicking here.

 

Colissimo.fr , La Poste la confiance donne de l'avance   WITH COLISSIMO

The day before the delivery, you will receive an e-mail notification informing you of the delivery of your Colissimo. 

If your parcel could not be delivered, the postman must leave a notice of passage in your mailbox for a re-delivery. 

The notice of passage which will be deposited in your mailbox will allow you to choose:

- a new delivery date to your home (within 6 days),

- or to withdraw your parcel at your post office, the next day from 15:00. 

You must express your choice before midnight by clicking here.

Otherwise, the withdrawal of your Colissimo package will be done at your post office. 

If your parcel is delivered to the post office, you have 15 calendar days from the day following the filing of the transit notice to pick up your parcel at your post office. After this period, La Poste will return your package.

You can follow the dispatch of your package by COLISSIMO at any time by entering its number by clicking here.